CUSTOMER SERVICE

At LIFELINE, Customer Service is always a priority, and we are constantly working on delivering a world-class customer service experience.

Phone:1-844-522-5433 and then press 1, for Customer Service)

Fax: 844-522-5435

Email:  customersupport@LifelineRescueTools.com

Distributors, Re-sellers, Government Offices, and Other Sales Inquiries Email:  Sales@LifelineRescueTools.com

Regular Hours:

Monday – Friday: 8:30AM – 6:00PM Eastern time.

LIFELINE® Rescue Tools, LLC

Customer Service Dept.
1 Ethel Avenue
Hawthorne, NJ 07506

Delivery Rates:

USPS Ground $8.00

Sales Tax:

New Jersey residents are subject to 6.625% tax. (Tax is applicable to Product and Shipping).  Online orders in all other States are Tax Free.

RETURN / REFUND POLICY:

Return requests must be made within 30 days of delivery. All returns require a Return Authorization (RA) to be processed. Please contact the LIFELINE Tactical Rescue Tool Customer Support Department at (844) 522-LIFE (5433) or customersupport@Lifelinerescuetools.com to obtain your RA.  All returns must be received in original condition. We do not accept returns of used merchandise unless it is covered pursuant to the terms of LIFELINE Tactical Rescue Tools Limited Lifetime Warranty.  Returns may incur freight charges both ways.  YOU MAY CANCEL AN ORDER ANYTIME AS LONG AS IT HAS NOT SHIPPED.  Refunds are provided as a credit to the credit card used at the time of purchase. We may require that you supply us with the full credit card number in order to process your refund.

LIFELINE™ Tactical Rescue Tools (hereinafter referred to as LTRT) warrants that the enclosed LIFELINE™ Tool was originally manufactured free of defects in material, workmanship and mechanical function.  For the lifetime of the original purchaser, LTRT agrees to correct any defect in the Tool for the original purchaser by repair, adjustment or replacement, at LTRT’s option, with the same or comparable quality components (or by replacing the LIFELINE™ Tool at LTRT’s option); provided, however, that the LIFELINE™ Tool is returned and freight prepaid to LTRT at 1 Ethel Avenue, Hawthorne, NJ 07506.

This limited warranty is null and void if the LIFELINE™ Tool has been misused, damaged (by accident or otherwise), damaged through failure to provide reasonable and necessary maintenance as described in the manual accompanying the LIFELINE™ Tool, or if unauthorized repair or any alteration, including of a cosmetic nature, has been performed on the LIFELINE ™ Tool.  This limited warranty does not apply to normal wear and tear of any parts, namely, dulling to the serrations (i.e., blade area).  The LIFELINE ™ Tool is meant to be used in emergency situations only for rescue purposes.  It has not been designed to withstand wear and tear over time by common everyday use.  LTRT markets LIFELINE™ as a “Self-rescue/Rescue Knife” for marketing purposes only.  This limited warranty is null and void if the Tool is used for common everyday use.

Subject to the foregoing, this limited warranty confers the right to have the covered LIFELINE ™ Tool or its parts repaired, adjusted or replaced exclusively upon the original purchaser, which right is not transferable to any other person.  No implied warranties of any kind are made herein and this warranty does not apply to any accessory items attached or appurtenant to the LIFELINE ™ Tool.

In no event shall LTRT be liable for any incidental or consequential damages arising from or in connection with this limited warranty.  The following warranty information applies to the LIFELINE ™ Tool:

  • If a knife fails to function as it was designed, we will examine its condition upon its return to LTRT, identify why it failed and respond in an appropriate manner.
  • If we determine there is a defect in the manufacture/materials/workmanship, LTRT will repair, or replace that product with the same model or one of equal value at its own expense.
  • If a problem with a returned LIFELINE ™ Tool is determined to be caused by something other than a defect in manufacture/materials/workmanship, LTRT will inform you of whether the product can be repaired and the cost to you of having LTRT implement such repair (see below). Upon agreement and payment, we will perform the repair.
  • If LTRT is unable to improve the condition of the LIFELINE ™ Tool, we will return it to you with the recommendation it be retired from use. All costs associated with shipment of the product(s) are the responsibility of the customer.

WHERE TO SEND YOUR LIFELINE ™ Tactical Rescue Tool:

When sending your LIFELINE ™ Tool for warranty or repair – include a description of the problem and how it occurred. Please send the LIFELINE™ Tool in a box.  The LIFELINE™ Tools have a tendency to tear envelopes in transit if not placed in the sheath.  Include: Company or individual name, return address (no P.O. Boxes please) daytime phone number. We recommend shipping UPS or registered mail for your tracking purposes.

 

LIFELINE™ Tactical Rescue Tools, LLC 

Customer Service Dept.

1 Ethel Avenue, Hawthorne, NJ 07506

Phone: 1-844-522-5433

Fax: 1-844-522-5435

Email: :  customersupport@Lifelinerescuetools.com

BASIC KNIFE USE AND MAINTENANCE:

When performing regular care for the LIFELINE™ Tool, it is extremely important that the LIFELINE ™ Tool is sheathed and unsheathed with the spine pressed against the interior opening of the sheath.  Do not allow the serrations of the LIFELINE™ Tool to touch the opening of the sheath.  The serrations on the LIFELINE ™ Tool are sharp enough to cause damage to the heat resistant thermoplastic sheath.  Insure safe operation by regularly inspecting the sheath interior for lint, obstructions, etc.  Clean the LIFELINE ™ Tool with hot water and detergent.  Rinse with fresh water and lubricate steel components with oil/silicone.

IMPORTANT NOTICE:  The LIFELINE™ Tool is meant to be used in emergency situations only for rescue purposes.  It has not been designed to withstand wear and tear over time by common everyday use.

TERMS

Prices:
Prices listed on this site are current.  Prices may change without notice. We also reserve the right to make corrections in the event of a misprint.
Customer Application:
Governmental or Municipal Organizations & Businesses:

Terms of “Net 30 Days” shall be extended to Cities, Governmental Agencies, Departments and Companies in good standing as well as existing LIFELINE Tactical Rescue Tools, LLC customers of open account.  We encourage new business customers placing their first order to request by email LIFELINE Tactical Rescue Tools Customer Application Form, or make payment with check or credit card in advance.  This can help with any shipping delays that may occur during the credit review process.

Orders Placed By Individuals:

All individual orders must be accompanied by full payment (check, money order or credit card) plus shipping charges and applicable state tax. Shipping is done via UPS.

We accept: All major credit cards image001

LIFELINE Tactical Rescue Tools WILL NOT add a credit card surcharge to your order.

PLEASE NOTE: PAYMENT BY PERSONAL CHECK WILL DELAY PROCESSING OF YOUR ORDER!

Our policy is to delay processing of any order paid by personal check for ten banking days after we deposit the check into our bank account. We have this policy in order to determine that the check has not been returned because of “insufficient funds”. We thank you in advance for your patience if you pay by personal check.

Ordering Options:

There are four easy ways to place an order:

  • Order securely online 24 hours a day using PayPal or your Visa, Master Card, Discover or American Express Card.
  • Order via our toll-free telephone number during normal business hours at 1-844-522-5433.
  • Download the order form, fill it out and fax the order to us at 1-844-522-5435 (LIFE).
  • Download the order form, fill it out and mail it to us at:

LIFELINE Tactical Rescue Tools, LLC
1 Ethel Avenue
Hawthorne, NJ 07506

Sales Tax:

Pennsylvania and Maryland residents are subject to 6% tax. New Jersey residents are subject to 6.625% tax. (Tax is applicable to Product and Shipping).  Virginia customers are subject to a 4.3% tax as well as an additional regional tax based on zip code ranging from 1% to 1.7%. Online orders in all other States are Tax Free.

Delivery Policy:

Continental U.S. orders are shipped for speed, convenience and economy. Customers in Alaska, Hawaii and Puerto Rico may choose U.S. Postal Service or UPS Second Day Air at additional costs.


CONDITIONS

Welcome to www.LifelineRescueTools.com, a web site that is owned and operated by LIFELINE™ Tactical Rescue Tools. We provide products and services to you subject to the following conditions. If you visit or shop at www.LifelineRescueTools.com/, you accept these conditions. Please read them carefully.
COPYRIGHT:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of LIFELINE™ Rescue Tools or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of FSI and protected by U.S. and international copyright laws. All software used on this site is the property of FSI or its software suppliers and protected by United States and international copyright laws.
TRADEMARKS:
LIFELINE™ Rescue Tools, and other LIFELINE™ Rescue Tools, LIFELINE ™ graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of LIFELINE™ Rescue Tools or entities that have agreed to allow us to post information about their products and services.  LIFELINE™ Rescue Tools’ trademarks and trade dress may not be used in connection with any product or service in any manner that (a) is likely to cause confusion among customers, (b) dilutes the value of the LIFELINE™ Rescue Tools, LIFELINE ™ trademark and trade dress; or (c) disparages or discredits LIFELINE™ Rescue Tools, LIFELINE™.  All other trademarks not owned by LIFELINE™ Rescue Tools that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by LIFELINE™ Rescue Tools.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:

THIS SITE IS PROVIDED BY LTRT ON AN “AS IS” AND “AS AVAILABLE” BASIS.  FSI MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE.  YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, LTRT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.  LTRT DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HERE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.  LTRT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW:
By visiting www.lifelinerescuetools.com, you agree that the laws of the State of New Jersey, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and LTRT. Any action  arising from or relating to the use of this site or LTRT products shall be brought exclusively in a state or federal court in New Jersey, and you hereby consent to the exclusive jurisdiction and venue of such court and waive any objections to the convenience or appropriateness of such venue or court.
SITE POLICIES, MODIFICATION, AND SEVERABILITY:
>Please review our other policies, if any, posted on this site.  These policies also govern your visit www.lifelinerescuetools.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

LIFELINE™ Tactical Rescue Tool is proud to certify that the LIFELINE™ product (components and end product) is 100% manufactured in the United States of America and the product complies with the Buy America requirements of the United States Code and of all regulations.  As a result of the LIFELINE product being 100% made in America, LIFELINE Tactical Rescue Tool is also proud to announce that it is compliant with 10 U.S.C. § 2533(a), which requires that items be 100% produced domestically and is commonly referred to as “the Berry Amendment.”
Click here to view Document 1 | Click here to view Document 2

 

RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY, AND INDEMNITY AGREEMENT:

By purchasing the LIFELINE ™ Tool produced by LIFELINE™ Rescue Tools the buyer assumes responsibility to ascertain and follow all applicable federal, state, local and international laws in having, owning, carrying, shipment, transporting, and use of any LIFELINE™ Rescue Tools product. The buyer expressly agrees to indemnify and hold harmless LIFELINE™ Rescue Tools for all claims resulting directly or indirectly from the purchase, ownership, transportation or use of the item in violation of applicable federal, state and local laws or regulations. LIFELINE™ Rescue Tools is not liable for the misuse of any LIFELINE™ Tool purchased either directly from LIFELINE™ Rescue Tools or from a dealer/distributor.  You must be 18 years of age to purchase the LIFELINE ™ Tool.  LIFELINE™ Rescue Tools warranty gives you certain legal rights. You may have other rights, which vary in different states and municipalities.

By purchasing the LIFELINE ™ Tool produced by LIFELINE™ Rescue Tools, the buyer also assumes the risk of using it in emergency situations, such as cutting through wires carrying an electrical current.  While it is common policy and practice for firefighters to cut the main power to a burning building before entering it, the buyer assumes the risk of injury to self or others, including but not limited to cutting oneself or others, cutting through live wires that may result in electrocution, or causing damage to property.  The LIFELINE ™ Tool is an extremely dangerous cutting instrument with aggressive serrations and should only be used in emergency situations.  Buyer assumes the risk of purchasing and using the LIFELINE ™ Tool as deemed necessary and LIFELINE™ Rescue Tools will not be responsible for any injury caused by said use. 


PRIVACY

LICENSE AND SITE ACCESS:

LIFELINE™ Rescue Tools grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of LIFELINE™ Rescue Tools. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.  This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of LIFELINE™ Rescue Tools. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of LIFELINE™ Rescue Tools and our product suppliers without express written consent.  You may not use any meta-tags or any other “hidden text” utilizing LIFELINE™ Rescue Tools name or trademarks, including, but not limited to LIFELINE™, without the express written consent of LIFELINE™ Rescue Tools. Any unauthorized use terminates the permission or license granted by LIFELINE™ Rescue Tools. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.LifelineRescueTools.com as long as the link does not portray LIFELINE™ Rescue Tools, its affiliates, our product suppliers or their products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any LIFELINE™ Rescue Tools or LIFELINE ™ logo or other proprietary graphic or trademark as part of the link without express written permission.

This privacy notice discloses the privacy practices for www.LifeLineRescueTools.com.  This privacy notice applies solely to information collected by this web site.  It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you.  We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

We may change this privacy policy at any time by posting revisions through this website. This policy has been revised as of September 15, 2019.

Your Access to and Control Over Information

You may opt-out of any future contacts from us at any time.  You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information.  When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment.

Privacy Questions

If you have any questions or concerns about Lifeline Rescue Tools, LLC.  Privacy Policy or data processing, please contact us.